Last updated: September 2026
Diagnosathi is a price-comparison and booking platform. We are not a laboratory — your test is performed by the partner lab you choose at booking. This policy explains when a booking can be cancelled, when money is returned, and how long that takes.
You can cancel free of charge at any time before your sample is collected. There is no cancellation fee and no deduction. The full amount you paid is refunded.
This applies to both home collection and walk-in bookings.
A booking cannot be cancelled after the sample has been collected, and the amount is not refundable at that stage.
The reason is straightforward: once your sample reaches the lab, the reagents and the technician's time have been committed to your test, and that cost cannot be recovered. This is standard across diagnostic services.
You receive a 100% refund — whether or not collection was attempted — if:
You do not need to argue any of these. Write to us and we will process the refund.
We initiate your refund within 1 working day of approving it.
Your bank then takes, typically, 5 to 7 working days to credit it. That part is handled by your bank and the payment gateway and is outside our control. If it has been longer than 7 working days, contact us and we will trace it and share the reference with you.
Refunds go back to the payment method you paid with — the same card, UPI ID or account. We cannot send a refund to a different account, as a safeguard against fraud.
If you would rather have the amount as Diagnosathi wallet credit instead, tell us when you request the refund and we will do that. Wallet credit is available immediately, and it does not expire. This is your choice, never ours — we will never convert a refund to credit without you asking.
If you paid partly with wallet credit, that credit returns to your wallet when the booking is cancelled, and the money you paid is refunded separately by the rules above.
Email support@diagnosathi.com or call +91 7339799364 with your booking ID.
We respond to refund requests within 1 working day.
If we change this policy, the change applies to bookings made after the change. A booking is always governed by the policy in force on the day it was made.
If a refund has not been resolved to your satisfaction, you may escalate to our Grievance Officer:
Sachin Sharma — Grievance Officer & Nodal Contact Person Email: sachin.sharma@diagnosathi.com Phone: +91 73397 99364 Diagnosathi, Mansarovar Sector 7, Shipra Path, Badevri, Jaipur, Rajasthan 302020, India
We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt, as required under applicable law.
